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Overcoming Communication Barriers - August 14

Overcoming Communication Barriers - August 14

14 August 2017 09:00 - 16:00

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Community Village

This Workshop will provide training in the following:

  • Conflict Resolution: Provides participants with an understanding about their style of conflict resolution which will help to identify the strengths and weaknesses of their approach and assist them to develop the tools and supports they need to effectively manage conflict in the workplace & in their personal life.
  • Dealing with Difficult People: Effectively demonstrates how to neutralize problem situations in the workplace and other environments. Participants will explore a wide range of scenarios including working with aggressive people, disagreeing with others, handling bullies, dealing with ill-mannered people, and unreasonable people.
  • Understanding Constructive Feedback: This helps the participant to develop skills and gain tools to both give and receive feedback in ways that create actionable change and de-escalate conflict.
  • Testing Assumptions: Participants will understand how personal assumptions and mental models adversely influence communication, learn how to determine personal assumptions and how to avoid them, learn to navigate and approach difficult conversations, identify and implement communications tools and techniques for success.

To register for this workshop or for more information please call 780-538-2727 or email [email protected]


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